Colorado Time - Ask an Expert

Survey Results

Thank you to all who participated in our survey. Our Customer Satisfaction Survey asked how we can be more responsive to you and your needs.

"The survey was conducted because we are striving for excellence," said President and CEO, Anita Sayed. "We won't rest until we fully achieve that."

Survey results were shared with every member of the Colorado Time Systems (CTS) team. We appreciate the accolades and positive comments, value the criticisms and appreciate the opportunity to address concerns. The survey results will help us continue to improve our service and product quality.

"This survey was an extremely useful tool in helping us get to know our customers better. The expectation is that we will be able to develop products and service strategies that best reflect the needs of the end-users. We truly value each and every one of our respondents and have taken that input to heart," said Marketing Manager, Tina Wallen.

Feedback

Perhaps the most informative feedback we received was the comments section. We are fortunate to work with customers who communicate their issues and we are committed to addressing each one.

"We are in the process of contacting individuals to improve our product line. Customers who sent comments for Customer Service and haven't yet heard from us can expect to hear from us shortly. We greatly appreciate the volume of responses we received from our valued customers. Your input is the reason that we are the leader in swim timing technology," said Customer Support Manager, Vida Stanton.

Quotes

We would like to share some of our survey comments:

"Overall, running a swim meet has come along way in the last decade. I feel it is now much easier and reliable, because of CTS equipment."

"You do a great job for the sport of swimming."

"As a college coach, I get to travel all around the country and watch meets. I see many different timing systems and readouts. Colorado is by far best and most consistent."

"We are a swimming pool construction company that installs the timing systems at the competition pools. I have always been happy with the quality of the products and the customer service. It is good working with a company knowing you can call your rep (Rick Connell) at anytime on his cell phone and get the answers you need in a timely manner."

"Colorado Time Systems is very supportive and extremely helpful with offering assistance, answering questions, resolving issues and repairs. We are very appreciative of the knowledge, assistance and the professional friendships lended to us over the years. We realize computer systems are not perfect, and appreciate all of the efforts to provide assistance with the system."

(If your operating system does not support using a Print button,
simply use your Web browser's "Print" command instead.)

©2006 Colorado Time Systems, all rights reserved.