Reality VoIP

The flexibility of Time Warner Telecom's One SOLUTION Connect provides solutions for a variety of business situations.

Single Site, Medium Size Business

With a company of 200 employees, this customer currently has broadband Internet access, managed firewall and VPN service, and dedicated local and long-distance voice trunks. The company provides consulting services and employees have been characterized as "typing fingers and talking heads." The company currently uses Time Warner Telecom's metro Ethernet, with separate TDM voice trunks to the IP PBX voice network.

The company needs carrier-class performance and reliability, a scalable solution to support growth and highly reliable service availability. And it requires five 9s (99.999 percent) reliability from its telecommunications provider. It also wants advanced technology to maximize its investment in its IP PBX network and reduce communications expenses by converging voice and data.

Time Warner Telecom's ONE SOLUTION Connect offers logical IP trunk technology delivered via IP for improved scalability as broadband needs grow for the business. This solution dynamically re-routes traffic around network congestion or failure, and provides switch redundancy ensuring continuous connectivity to terminate on-net and PSTN calls. The consolidation of voice and data communication providers and the utilization of bandwidth for voice and data substantially reduce communication expenses over numerous expensive connections to the provider networks.

Large Enterprise

With three locations and more than 1,000 employees, this company needs a unique set of services in Voice over Internet Technology (VoIP). The business has broadband Internet access, dedicated local and long-distance voice trunks, private WAN voice and data networks, and a large legacy voice infrastructure. It has large intra-company calling patterns and international long-distance users. The company maintains a dedicated, private line network between all locations to support voice and data applications — an expensive operation.

The business is adverse to VoIP technology due to fear of disruption of a stable voice infrastructure and to ensure they maximize existing telecommunications investment. In addition, it's concerned they do not have the skill set required to adopt this new technology.

The solution? Time Warner Telecom ONE SOLUTION Connect can be carried over existing PBX technology, interfaces and protocols. Installation is seamless and doesn't require additional training or equipment be purchased by the customer. Because VoIP technology virtually eliminates intra-company long-distance charges, the company can reduce its dependency on the WAN infrastructure to transport site-to-site voice calls. As a result, the company eliminates significant private WAN network expense and reduces operational expenses associated with maintaining a private voice network.

VoIP service may not require the expensive private network the company currently utilizes for heavy site-to-site calling because its voice and data traffic would travel over our private, secure VoIP infrastructure. In addition, Time Warner Telecom's ONE SOLUTION Connect allows the company to retire network infrastructure when desired, thereby maximizing the ROI in the current voice network. This approach allows the company to benefit from VoIP through convergence today while deferring investment capital to support VoIP in the company voice network. The company is then well positioned to adopt VoIP technology within the corporate voice network quickly and efficiently.

Highly Distributed Large Enterprise

This company has 20,000 employees and a highly complex environment with multiple large call centers, multiple-vendor PBX technologies and no private voice network. Its large, highly distributed work force is connected by VPNs. The organization is data intensive and requires high bandwidth with high security.

Time Warner Telecom ONE SOLUTION Connect provides the solution. This innovative service allows the company — a data intensive user with broadband Internet access at virtually every location — to leverage unused access on its data network for voice traffic. ONE SOLUTION Connect allows companies to augment their TDM trunks with a logical voice trunk enabled over the existing IP connection.

With multiple call centers and data networks, ONE SOLUTION Connect offers call features and voice/data convergence as well as improved reach and diversity for multi-site companies. ONE SOLUTION Connect also allows diverse location equipment configurations to be seamlessly integrated into a comprehensive voice networking solution. Overflow and disaster recovery applications are enabled by the VoIP infrastructure which precludes the customer from spending valuable resources on managing complex voice routing and calling plans.

Time Warner Telecom provides a flexible VoIP solution. Companies can adopt new applications quickly and efficiently over a highly scalable service. And with ONE SOLUTION Connect, businesses can send their voice and data traffic over a private, secure network that offers redundancy and reliability.

For more information visit www.twtelecom.com. Time Warner Telecom is ready to help you achieve your mission-critical voice and data communications goals.

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